General
What are the system requirements for enjoying product downloads?
What's the difference between file formats (MP3, FLAC, WINDOWS MEDIA)?
What do I get?
Can I use a dial-up modem or do I need high speed internet access?
How do I download the product I purchased?
Can I download products I've purchased to multiple computers?
Is there a cumulative list of all the products that I've purchased?
How do I listen to product downloads?
How do I burn product downloads to CD?
Can I copy products onto my portable player?
Can I make copies of the product downloads?
What is Digital Rights Management (DRM)?
Can I get a refund?
If I've purchased a product on MP3, can I "upgrade" to FLAC?
Why is "lossless" more expensive than "128 Kbps"?
Can I use iTunes to play my download products?
How do I print the artwork for my download product?
Technical
What are the system requirements for enjoying product downloads?
How do I download the product I purchased?
Why is there a gap or click before each MP3 track?
What's the difference between MP3 and FLAC formats?
Troubleshooting
The product I downloaded is incomplete. Can I download again?
What do I do if I lose my connection during the download process?
What do I do if I could not download my product within 48 hours?
Can I use iTunes to play my download products?
Links and Software
General
What are the system requirements for enjoying product downloads?
Windows
Windows 98SE, 2000, ME, XP, or later
128 MB RAM
10 GB Hard Drive (a larger hard drive is optimal)
Pentium III 750MHz or faster (or equivalent)
Cable Modem or DSL
Internet Explorer 5.5 or later
Mac OS
Mac OS X (10.2) or later
128 MB RAM
10GB Hard Drive (a larger hard drive is optimal)
Cable Modem or DSL
Internet Explorer 5.1 or later
Dial-up modems can be used, but we recommend using high-speed
internet access to download FLAC sets.
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What's the difference between file formats
(MP3, FLAC)?
MP3
The standard MP3 files, encoded at 192 Kbps (near-CD quality)
are easy to download, easy to burn to CD, easy to transfer to
portable players. MP3 files are versatile enough to use on your
computer, portable digital music players, and many home stereo
systems.
FLAC
FLAC is a "lossless" compression, which means that the source audio file is compressed, but without sacrificing any of the audio information contained in the master recording. An extracted FLAC file sounds identical to the original source (44.1 kHz, 16 bit stereo). The high fidelity FLAC files are much larger files than MP3 and will take longer to download and require more disc space to store. Please be sure to check compatibility with your portable player, audio applications and CD burning software.
Please note that although the FLAC file format offers a higher audio quality, it is not supported by some audio players, including iTunes and Windows Media Player. The files must be first converted to .WAV files. If you are unsure how to convert the file, you may want to consider downloading the MP3 version of the product instead of the FLAC version. For more information regarding FLAC files you may visit http://flac.sourceforge.net/index.html.
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What do I get?
After completing the purchase process you may download the entire
product in the format you've chosen. Individual files are available
as separate purchases - you may also purchase products in their
entirety.
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Can I use a dial-up modem or do I need high-speed internet access?
You can download products through either a dial-up modem or
high speed internet. However, it could take over 12 hours to
download one group of files encoded at 192 Kbps. High-speed
internet access typically takes between 15 minutes to a half-hour
to download a group of files encoded at 192 Kbps. Therefore,
we recommend downloading through high-speed internet access.
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How do I download the product I purchased?
After you purchase a product you will receive a confirmation
email. This email will contain a direct link to your Download
Manager. The Download Manager window will open with a list of
all of the files for that product. Once you are in the Download
Manager you can choose to download files individually or as
an entire group of files, dependant on how you made your purchase.
Please note: if you experience problems downloading particular
files from a given product, you may return to download those
files again for up to 48 hours (or a max of 5 download attempts)
from the time you started to download that product. If you continue
to have problems downloading some or all files from a particular
product please confirm that your computer meets the minimum
system requirements and that your internet connection has not
been reset.
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Can I download products I've purchased to multiple computers?
For standard MP3 and FLAC files you can download a product to
a computer other than the one you originally purchased the product
on as long as it is within 48 hours from the time the first
download was initiated, or up to five (5) attempts.
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Is there a cumulative list of all the products that I've purchased?
Yes this will be in your download manager.
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How do I listen to product downloads?
MP3
MP3 files can play on many audio player applications and portable player devices. Some home stereo and car audio systems support MP3 file playback as well. In general, MP3 file compatibility is more common than FLAC file compatibility. Please refer to your audio player specifications for more information and playback instructions.
FLAC
FLAC files can be played on any audio application that supports the FLAC file type. If your software does not support FLAC file types, you may have to convert the file to a WAV first. Please refer to your audio player software specifications for more information and playback instructions.
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How do I burn product downloads to CD?
MP3
If you have access to a CD player that can play MP3 files, all you need to do is create a data CD of the MP3 files in the proper product order and play it in your CD player. However, many CD players cannot play MP3 files from a data CD. Therefore, you will need to burn an audio CD from the MP3 files. Most CD burning software allows you to burn MP3 files as audio discs directly. Older software may require you to convert the MP3 files to WAV files manually. On live performance products, make sure to burn the audio CD with the Disc-At-Once (DAO) option turned on or set number of seconds between tracks to ZERO to avoid any two second gaps between tracks on your CDs.
FLAC
Using the appropriate software for your operating system, uncompress each of the FLAC files into WAV files. The WAV files are what you will need to burn an audio CD that can be played on most CD players. Keep in mind that not all CD burning software can burn WAV files. Be sure to check compatibility with your software. After the WAV files are extracted, burn them in your favorite CD burning application. For live performance products use the Disc-At-Once (DAO) option to avoid any two-second gaps between tracks on your CDs.
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Can I copy products onto my portable player?
Yes, MP3 files may be freely transferred onto your favorite
portable device. FLAC files have to be uncompressed and converted
into other file types (i.e. WAV or MP3 files) to be playable
on a portable player. Use the software that came with your portable
player to copy files onto your player.
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Can I make copies of the product downloads?
You may only copy the files you download onto CDs or other devices for personal use. Copies are strictly for your own use and you may not make additional copies for other people. Copying for others is a violation of federal and state copyright laws. Some products may also have DRM settings that restrict copying. DRM settings vary by product.
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What is Digital Rights Management (DRM)?
Digital Rights Management is the name for the encryption and coding used by Windows Media Player 9. DRM settings prevent unauthorized access to files and limit the copying, downloading, and burning of these files. For more information please refer to www.microsoft.com/windows/windowsmedia/drm.aspx.
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Can I get a refund?
No. All sales are final.
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If I've purchased a product on MP3, can I "upgrade" to FLAC?
No, all sales are final. If you want to download a product in a different format than you have already purchased, you will have to purchase the product again in the different format.
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Why is "lossless" more expensive than
"192 Kbps"?
Lossless downloads are more expensive because of their higher
quality. A lossless file is typically five or more times the
size of a 192 Kbps product.
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Can I use iTunes to play my download products?
iTunes can be used to play any MP3 file and WAV file. FLAC files must be converted to WAV or MP3 before iTunes can play them. If you are using iTunes 4.5 or greater, WINDOWS MEDIA files that are not encoded with Digital Rights Management (DRM) can be converted to AAC files and played back using iTunes.
How do I print the artwork for my download product?
The artwork for a download product is presented in a .JPEG or
.BMP file format. The CD labels are formatted to fit NEATO brand
CD labels. We recommend using NEATO Glossy CD Labels, Booklet
& Tray Cards for use with ink jet printers or NEATO Economatte
CD Labels, Booklet & Tray Cards for use with laser printers.
NEATO supplies are available from www.neato.com.
Tips for printing:
- In the Reader, make sure you set the “Page Scaling” to
“None” under the “Print” menu. The default setting will
shrink the image and misalign your artwork.
- It is possible that different printers will format the images differently. We recommend printing a test page on regular paper to see how your printer processes the image.
- It is common for a piece of paper to be slightly skewed when being fed into the printer. The images are designed to print with bleed over to accommodate for slight variations. If you have difficulties using the automatic tray feeder, we recommend trying the manual feeder on your printer.
- When printing your test page we recommend noting the “top” of the page before loading into the printer tray. You can then check the direction that your printer feeds the paper and properly load the NEATO paper.
- NEATO CD Labels come with two labels per sheet. If you have already used the top label on a sheet, you can rotate the paper and feed from the other end to print on the remaining label.
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Technical
What are the system requirements for
enjoying product downloads?
Windows
Windows 98SE, 2000, ME, XP, or later
128 MB RAM
10 GB Hard Drive (a larger hard drive is optimal)
Pentium III 750MHz or faster (or equivalent)
Cable Modem or DSL
Internet Explorer 5.5 or later
Mac OS
Mac OS X (10.2) or later
128 MB RAM
10GB Hard Drive (a larger hard drive is optimal)
Cable Modem or DSL
Internet Explorer 5.1 or later
Although dial-up modems can be used, we recommend using high-speed
internet access for FLAC sets.
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How do I download the product I purchased?
After you purchase a product you will receive a confirmation
email. This email will contain a direct link to your Download
Manager. The Download Manager window will open with a list
of all of the files for that product. Once you are in the
Download Manager you can choose to download files individually
or as an entire group of files dependant on what you purchased.
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Why is there a gap or click before
each MP3 track??
Every MP3 file has at least 20 milliseconds of silence at
the beginning of it. This is part of the MP3 format and cannot
be removed. Most MP3 players (such as Winamp) remove these
moments of silence automatically upon playback by cross fading
between tracks for seamless transitions.
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What's the difference between file
formats (MP3, FLAC, WINDOWS MEDIA)?
MP3
The standard MP3 files, encoded at 192 Kbps (near-CD quality)
are easy to download, easy to burn to CD, easy to transfer
to portable players. MP3 files are versatile enough to use
on your computer, portable digital music players, and many
home stereo systems.
FLAC
FLAC is a "lossless" compression, which means that the source
audio file is compressed, but without sacrificing any of the
audio information contained in the master recording. An extracted
FLAC file sounds identical to the original source (44.1 kHz,
16 bit stereo). The high fidelity FLAC files are much larger
files than MP3 and will take longer to download and require
more disc space to store. Please be sure to check compatibility
with your portable player, audio applications and CD burning
software.
Please note that although the FLAC file format offers a higher
audio quality, it is not supported by some audio players,
including iTunes and Windows Media Player. The files must
be first converted to .WAV files. If you are unsure how to
convert the file, you may want to consider downloading the
MP3 version of the product instead of the FLAC version. For
more information regarding FLAC files you may visit http://flac.sourceforge.net/index.html.
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Troubleshooting
The product I downloaded is incomplete.
Can I download again?
From the time of your initial attempt to download your product
you have 48 hours or five (5) attempts to complete the download.
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What do I do if I lose my connection
during the download process?
When downloading large files, especially FLAC files, your
web browser or ISP may reset your connection. In most cases,
you can resume a broken download by selecting the files in
the Download Manager window that you need to resume.
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What do I do if I cannot download
a product within 48 hours?
If you have technical difficulties downloading for a product
you have purchased within 48 hours of the time you started
to download that product, please contact sales@overlordmanagement.
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Can I use iTunes to play my download
products?
iTunes can be used to play any MP3 file and WAV file. FLAC
files must be converted to WAV or MP3 before iTunes can play
them. If you are using iTunes 4.5 or greater, WINDOWS MEDIA
files that are not encoded with Digital Rights Management
(DRM) can be converted to AAC files and played back using
iTunes.
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